Returns & Exchange Policy for Effervescence by Qanita
1. Returns:
We strive to ensure customer satisfaction with every purchase. However, if you are not satisfied with your order, you may request a return under the following conditions:
- Returns must be requested within 7 days of receiving the product.
- The item must be *unused, **unwashed, and in its *original condition, with tags attached.
- Items on sale or custom orders are non-returnable and non-refundable.
To initiate a return, please contact our customer service team at [Insert Contact Details] and provide your order number and reason for the return. Once approved, we will provide instructions for shipping the item back to us.
Return Shipping Costs:
The cost of return shipping will be the customer’s responsibility. We recommend using a trackable shipping service, as we cannot guarantee that we will receive the returned item.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and a credit will automatically be applied to your original method of payment.
2. Exchange:
We offer exchanges on items if they are defective, damaged, or if you would like a different size or color. Exchanges must meet the following criteria:
- The exchange request must be made within 7 days of receiving the product.
- The item must be *unused, **unwashed, and in its *original condition, with tags attached.
- Items on sale or custom orders are not eligible for exchange.
To request an exchange, please contact us at [Insert Contact Details] with your order number and details of the item you wish to exchange. Once approved, we will provide instructions for sending the item back to us.
Exchange Shipping Costs:
The cost of shipping the exchanged item back to us is the customer’s responsibility